Return & Refund Policy
At SKINDAE, your satisfaction and skin health are our top priority. We want you to shop with confidence, so we provide the following return and refund policy:
1. Refunds for Allergic Reactions
- Customers must contact our customer service team within 30 days of purchase.
- Provide your order number, proof of purchase, and supporting evidence (e.g., photos).
- Once verified, we will process a refund or replacement, even if the product has been opened.
- Note: Refunds for allergic reactions are only applicable to the first purchase of a specific product.
2. Non-returnable Items
For hygiene and safety reasons, returns will not be accepted in the following cases:
- Products that are not defective in quality.
- Opened or used products.
- Products damaged due to improper storage or mishandling by the customer.
- Free gifts or promotional items.
3. Damaged or Defective Products
If you receive a product that is damaged or defective upon arrival:
- Please contact us immediately with photos as proof.
- A replacement or refund will be arranged after verification.
4. Exchanges
We currently do not accept product exchanges unless the item received is defective or incorrect.
5. Return Process
To request a refund or replacement, please contact us at support@skindae.com with your order details and supporting information. Our team will guide you through the process.
6. Return Shipping Costs
- Customers are responsible for the cost of returning the product unless it is due to our error (e.g., defective or incorrect item sent).
7. Processing Time
- Approved refunds will be processed through the original payment method.
- Please allow 7–14 working days for the refund to appear, depending on your bank or payment provider.
8. Rights Reserved
SKINDAE reserves the right to update or adjust this policy when necessary, with the updated version posted on our website.