Return & Refund Policy

At SKINDAE, your satisfaction and skin health are always our top priority. To ensure you shop with peace of mind, we provide the following Return and Refund Policy:

1. Allergic Reaction Refunds

• Customers must contact our customer service team within 30 days from the date of purchase.
• Proof of purchase, including the order number and relevant evidence (such as photos), must be provided.
• Upon verification, a refund or exchange will be processed, even if the product has been opened.

2. Non-Returnable Items

For hygiene and safety reasons, returns will not be accepted under the following circumstances:

• Products without quality defects.
• Opened or used products (except for qualifying allergic reaction claims).
• Damage caused by improper storage or mishandling by the customer.
• Complimentary gifts or promotional items.

3. Damaged or Defective Products

If you receive a product that is damaged or defective upon arrival:

• Please contact us immediately and provide photos as proof.
• Upon verification, we will arrange for a replacement or a refund.

4. Exchanges

We currently do not accept exchange requests for non-quality-related issues. Exchanges will only be arranged if the product is defective or if the wrong item was sent.

5. Return Process

To request a refund or exchange, please contact us via email with your order details and relevant evidence. Our team will guide you through the return process.

6. Return Shipping Costs

If a return is made for personal reasons (non-quality-related), the customer will be responsible for the return shipping fees. If the return is due to an error on our part (such as a defective or incorrect item), we will cover the shipping costs.

7. Processing Time

• Approved refunds will be processed through the original payment method.
• Please allow 7–14 business days for the refund to reflect, depending on the processing times of your bank or payment platform.

8. Reservation of Rights

SKINDAE reserves the right to update or modify this policy as necessary. Updated versions will be posted on this website and will take effect immediately.