Payment Security Policy
At SKINDAE, we take your online payment security seriously. This policy explains how we protect your payment information and ensure a safe shopping experience.
1. Secure Payment Processing
- All transactions on our website are encrypted using industry-standard SSL (Secure Sockets Layer) technology to ensure your details are protected.
- Payments are processed through trusted and secure payment gateways, and SKINDAE does not store your full card or banking details.
2. Accepted Payment Methods
We currently accept the following payment methods:
- Visa, Mastercard, and other major credit/debit cards
- FPX Online Banking
- Touch ’n Go (TNG) eWallet
3. Fraud Prevention
- Our payment system includes fraud detection and monitoring to safeguard against unauthorised transactions.
- Orders flagged as suspicious may be held for verification or cancelled at our discretion to protect our customers.
4. Customer Responsibility
- Customers are responsible for ensuring that their payment details are accurate and valid.
- Please do not share your payment credentials, OTPs (One-Time Passwords), or banking information with anyone. SKINDAE will never ask you for these details directly.
5. Refunds & Disputes
- Refunds, if applicable, will be processed according to our Return & Refund Policy.
- In case of disputes or unauthorised charges, please contact us immediately at support@skindae.com.
6. Policy Updates
SKINDAE reserves the right to update or amend this Payment Security Policy at any time. Any changes will be posted on this page, with the updated date clearly indicated.