常见问题

💎 VIP Community

1. Why should I join the community?

This is where our VIP clients receive more than just products — but priority access, knowledge, and ongoing value.

As a member, you’ll enjoy:
🎁 Weekly Lucky Draw privileges
📚 Professional skincare guidance (so you use the product correctly and see better results)
💰 Exclusive VIP repurchase rates
🎉 Occasional perks and limited-time campaigns

2. Who should I contact to join?

You may reach out directly to our after-sales support team:
👉 WhatsApp: +601110745626

3. Will my phone number be visible to others?

No worries 😊
Your privacy is protected. Only administrators can access your number for communication purposes — it is not visible to other members.

4. Do I need to pay to join?

No.
This is a complimentary benefit exclusively reserved for SKINDAE customers.

FAQ

🎁 Repurchase Rewards

1. How many purchases are required to unlock rewards?

Your first purchase begins the accumulation.
From your second purchase onwards, you are eligible to start redeeming rewards.

2. How long are the rewards valid?

The validity is determined by your purchase quantity:

1 bottle ≈ 1.5 months
3 bottles ≈ 4.5 months

The more you purchase, the longer your reward period extends.

3. What if I’m slightly below the required spending?

That’s perfectly fine 😊
As long as your total spending reaches the required tier during your next purchase, your reward will be unlocked.

Example:
Current total: RM268
Next purchase: RM232 (or more)
👉 Total RM500 → Reward unlocked

📌 Bundled sets are recommended for better value (approx. RM170+/bottle)

4. How can I check my current progress?

You may contact our after-sales support team anytime:
👉 WhatsApp: +601110745626

FAQ

💎 Points System

1. What can I use my points for?

Points can be redeemed for:
🎁 Gifts
💰 Discounts
(Selections are updated from time to time)

2. How are points calculated?

Every RM10 spent = 1 point

3. Can I redeem points directly?

Yes. Two options are available:

📦 Standalone redemption — RM10 delivery fee applies
🛍️ Redeem together with your next purchase — free delivery

4. How long are points valid?

Points are valid for 12 months from your first purchase date.

Example:
First purchase: March 2026
👉 Valid until: March 2027

Additional Notes

All VIP privileges are exclusively available to SKINDAE customers.
SKINDAE reserves the right to amend, adjust,

or make final decisions on all benefits and campaigns.